Job: Retail Account Executive - Desert Ridge Office, Phoenix, AZ

Position Title: Retail Account Executive - Desert Ridge Office, Phoenix, AZ

Requisition Number: 188980

Functional Area: Sales - Retail

Location: PHOENIX, AZ

Develop and implement wireless sales and marketing programs for assigned and new retail agent and national agent accounts.

1. Financial Accountability - Meet and exceed sales objectives for assigned accounts. Focus on increasing revenue potential by selling voice features and access revenue per unit through assigned accounts. Focus on meeting and exceeding key metrics.

Review CSP daily and become SME.

2. Customer Experience - Develop and maintain supportive relationships with existing accounts to meet sales objectives. Develop effective working relationships with new accounts in order to meet sales objectives. Focus on retaining customers by providing updated product and promotional information.

Ensure all locations are merchandised properly and timely with promotional materials.

Assist with conflict resolution between agents and customers.

Support trade shows or equivalent hosting events. Schedule may require evenings, weekends, and holidays.

Manage sales and operations as a wireless consultant. Uphold Cingular values and business ethics and maintain the highest level of confidentiality concerning Cingular assets and proprietary information as well as that of each individual agent.

4. Self-Development - Successfully complete all sales and data training programs that are identified as core curriculum within the recommended time frames.

5. JOB DUTIES / ESSENTIAL FUNCTIONS: The Sales Consultant position with AT&T Mobility has the following responsibilities: Assists new and existing customers with the purchase of wireless equipment and service. Provides customer assistance with local market promotions. Works exclusively in an Indirect Agent/National Retail store or kiosk. Assists with special projects assigned by supervisor or other duties as assigned by management. DUTIES: Sell phones, services and accessories at Indirect Agent/National Retail approved pricing. Achieve sales and customer service objectives. Handles administrative aspects of the sale including: completing customer contracts, verifying identification, running credit, preparing customer files, addressing local market promotions, filing finished orders to ensure accurate and efficient processing. Provides information on products, accessories, service features, pricing plans, roaming and data. Interface with other departments on customer behalf when necessary. Drives revenue by communicating the benefits of products, services, features, rate plans and special offers to new and existing customers as appropriate. Provides world-class experience by resolving customer complaints or referring customer to supervisor or proper department for resolution. Focuses on retaining customers by providing updated product and promotion information. Position is commission and quota based. May be required to wear a uniform.

College degree preferred.
2-5 years retail sales experience.

AT&T Mobility is an Affirmative Action / Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V